Returns & Refunds
At Mimostreet, we aim to ensure every order meets your expectations. If something isn't right, please review the specific guidance below for your situation. Our process is designed to be transparent and fair.
Return Eligibility and Conditions
To qualify for a return, items must be unused, unwashed, unaltered, and in their original condition with all tags and packaging intact. Please note that we do not have a confirmed return window or specific start date (e.g., from delivery or dispatch) defined in our current policy documentation. You must contact our support team to initiate a return request and receive authorization before sending any items back.
Wrong Item Received
If you received an incorrect item, please contact us at anna@mimostreet.shop with your order number and a photo of the item received. We will review the discrepancy and guide you on the next steps. Shipping costs for corrections related to store errors are handled on a case-by-case basis after review.
Change of Mind
If you wish to return an item because you changed your mind, the item must meet the eligibility conditions listed above. Please email anna@mimostreet.shop to request a return authorization. Note that return shipping costs for change-of-mind returns are typically the responsibility of the customer unless otherwise stated in your specific authorization email.
Lost Package
If your tracking information shows the package was delivered but you have not received it, or if it has been lost in transit, please contact us immediately with your order number. We will initiate an investigation with the carrier. Refunds or replacements for lost packages are only issued after the carrier investigation is complete and the loss is confirmed.
Damaged on Arrival
If your item arrives damaged, please take clear photos of the damage and the packaging before discarding any materials. Send these photos and your order number to anna@mimostreet.shop. We will assess the damage and determine whether a refund or replacement is appropriate. Do not ship back damaged items without specific instructions from our team.
Exchanges
Direct exchanges for different sizes, colors, or styles are not currently guaranteed. If you need a different option, we recommend initiating a return for the original item and placing a new order for the desired product, subject to stock availability. Please contact support to confirm if a direct swap is possible in your specific case.
How to Initiate a Request
For all return, refund, exchange, or issue scenarios, the first step is to email anna@mimostreet.shop. Include:
- Your order number.
- A clear description of the issue.
- Photos if the item is damaged or incorrect.
Our team will review your request and provide specific instructions, including where to send items if a return is approved.
Processing and Refunds
Once we receive and inspect returned items, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method. Please allow 1–3 business days for our team to process the request, though your bank or payment provider may take additional time to reflect the credit.
Contact Us
Mimostreet
NST CARS LTD
98 LANSBURY DRIVE, HAYES, ENGLAND, UB4 8SD
United Kingdom
anna@mimostreet.shop
We typically respond within 1–2 business days.